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CUSTOMER SERVICE

For enquiries not covered by our FAQs below please email us or send a chat message.  We aim to respond within 5 hours 10am-10pm Pacific.


Please specify the venue and date/time you are enquiring about.

 

FAQs

Is seating reserved?

 

Seating is not preallocated, so we suggest you arrive in good time to secure your preferred seats.  VIP ticket holders are allowed into the auditorium early.

Do you offer discounts for students/military/seniors?

 

Yes we do!  Just order as normal, you should see this as one of the ticket options. Please bring ID to the show.

 

How do I request a refund or exchange my tickets?

We allow refunds up to 30 days before each show. Click here for instructions

To exchange tickets simply request a refund on your current tickets and rebook afresh.

No (or very few) tickets seem to be available?

While many Mesmerica shows sell-out, we try to ensure there are always some tickets still on sale, even if a few weeks ahead.   If you are having no luck at all, please drop us a line.   If you are trying to book for a group and can't add sufficient seats, that show is probably close to being sold-out.

Is Mesmerica suitable for children?

MESMERICA is great for families, and is suitable for children aged 6 and above. Unfortunately we can't make exceptions to the age cut-off or we'd have to do it for all.

Is there disabled access?

Generally yes: MESMERICA generally only performs in venues which are well adapted for disabled needs such as wheelchair access.  Please contact our team if you have specific needs.

 

Is photography/filming allowed?
 

Since MESMERICA is an all-encompassing experience, we ask people not to film or take pictures, simply because it's distracting to other members of the audience.