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CUSTOMER SERVICE

For enquiries not covered by our FAQs below please email us or send a chat message.  We aim to respond within 5 hours 10am-10pm Pacific.


Please specify the venue and date/time you are enquiring about.

 

FAQs

Is seating reserved?

 

Seating is not preallocated, so we suggest you arrive in good time (at least 30 minutes before your show commences) to secure your preferred seats.  VIP ticket holders are allowed into the auditorium early.

Do you offer discounts for students/military/teachers/seniors/carers/deaf?

 

Yes we do!  Just order as normal, you should see this as one of the ticket options. Please bring ID to the show. We also offer discounts for deaf people and care givers.

 

How do I request a refund or exchange my tickets?

We allow refunds up to 30 days before each show. Click here for instructions

To exchange tickets simply contact customer services and if there is sufficient availability we will try our best to accommodate. 

No (or very few) tickets seem to be available?

Please be aware that if you are only able to select one or two tickets, this will be because you are attempting to purchase the last tickets before the show is sold out. You should be able to purchase up to 10 tickets in one booking, availability permitting.  If no tickets are available then the show is sold out. Please select another show time. 

Is Mesmerica suitable for children?

MESMERICA is great for families, and is suitable for children aged 6 and above. The show is designed to be a fully immersive and relaxing experience so this age limit was set to encourage this peaceful environment.

Is there disabled access?

MESMERICA venues are well adapted for disabled needs such as wheelchair access. Companion seating is also available.  Please contact our team if you have specific needs.

Is photography/filming allowed?
 

Since MESMERICA is an all-encompassing experience, we ask people not to film or take pictures, simply because it is distracting to other members of the audience. Please feel free to take photos before the show commences.